Privacy Policy

Information we may collect

When you visit or use an online casino website, we may collect information that is needed to provide gaming and account services. The information collected depends on how you use the website, which services you request and the choices you make. Some information is provided directly by you, while other information is collected automatically when you browse or use the site.

Account and identity details

To create and manage an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and information relating to your eligibility to use the services. We may also record communications you send to customer support, including questions, complaints and requests about your account.

Verification and compliance information

We may request documents or information needed to confirm your identity, age, location or source of funds where appropriate. This can include identification documents, proof of address and related verification information. Such checks help protect players, prevent misuse of accounts, support responsible operation of the service and assist with anti-fraud and financial crime controls.

Payments and transactions

We may keep records of deposits, withdrawals, wagers, winnings, payment methods, transaction dates, amounts and transaction status. Payment providers may process payment information in accordance with their own privacy notices. We generally use transaction information to operate your account, complete requested payments, identify unusual activity, resolve disputes and meet applicable legal and compliance requirements.

Technical, device and usage data

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, general location information, language settings, pages viewed, referral information and the date and time of activity. We may also record information about how you use the website, including login events, security events and interactions with particular features.

How and why information is used

Personal information is used only for reasonable business, service, security and compliance purposes connected with the website. Depending on the circumstances, we may use information for the following purposes:

• Creating, maintaining and securing your player account.
• Providing website features, gaming services, customer support and account assistance.
• Confirming identity, age and eligibility before or during the use of certain services.
• Processing deposits, withdrawals and other requested transactions.
• Monitoring activity to detect fraud, account misuse, collusion, money laundering, security threats or other prohibited conduct.
• Meeting legal, regulatory, tax, record-keeping and responsible gambling obligations that apply to an online gambling service.
• Responding to questions, complaints, disputes, technical issues and privacy requests.
• Improving website performance, usability, security and reliability.
• Understanding general usage trends through aggregated or de-identified information.
• Sending service messages, account notices, security alerts and other communications needed to administer the account.
• Sending marketing communications where permitted and where you have provided any consent that is required.

We may combine information from different parts of the service where this is reasonably necessary for these purposes. We do not treat personal information as something to be collected without a business or legal reason. Where information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Sharing information

Information may be shared with service providers that help operate the website and support its functions. These may include payment providers, identity and verification providers, technology and hosting providers, customer support partners, security services, fraud prevention services and professional advisers. Providers are expected to handle information for appropriate purposes and with suitable safeguards.

Information may also be disclosed where reasonably necessary to prevent harm, investigate suspected unlawful or prohibited activity, protect the rights and security of players or the website, respond to lawful requests, or meet legal and compliance obligations. If information is handled outside Australia, appropriate arrangements may apply to support its lawful and secure handling.

Cookies, security and data retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep the site working, remember settings, support account functions, improve security, understand website usage and help provide relevant communications. Some cookies are necessary for core features, while others support analytics, preferences or performance.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and your preferences may not be saved. Browser settings vary, so you should review the options available in the browser or device you use.

Protecting information

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, secure connections, monitoring, verification procedures and internal handling rules. No online system can be guaranteed to be completely secure, so you should keep your passwords and account details confidential and contact support if you suspect unauthorised activity.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records and protect the website. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When a retention period ends, information may be securely deleted, anonymised or retained only where there is another lawful reason to do so.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no continuing lawful reason to retain it, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@jackpotjill-casino.wtf. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request. This is a security measure designed to prevent personal information from being disclosed to the wrong person.

1. Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
2. Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
3. Deletion: ask for personal information to be deleted where it is no longer required and there is no legal, security, dispute or service reason to keep it.
4. Marketing consent: withdraw consent to marketing communications or use the unsubscribe option included in a marketing message, where available.

A request may be limited or declined where doing so is permitted or required by law, where information must be retained for legal or security reasons, or where responding would adversely affect the rights of another person. If a request cannot be completed in full, we will aim to explain the relevant reason. Closing an account does not automatically remove every record, because certain information may need to be retained for the period required by law.

Marketing and service communications

You may receive communications needed to operate your account, including security notices, transaction updates, verification messages and changes affecting the services. These are service communications and may continue where necessary. Promotional communications are handled separately where consent or another lawful basis is required. You can withdraw marketing consent by contacting support@jackpotjill-casino.wtf or using the available unsubscribe option.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The updated version will be made available on the website, with the effective date or other notice where appropriate. You should review this page periodically so you remain aware of how information is handled.